On our last couple of Japan trips, we would walk into 7/11s for an inexpensive coffee, an egg or fruit sandwich, and also do some treasure-hunting for co-branded items with Muji/Uniqlo or others. It became a short and meaningful part of our routine. We loved the convenient locations and fantastic service at all their stores. Well done, Suzuki-san!
IDK man - this is sort of true, but I think you under-estimate how quality and price scale. A Jumbo-Choco-Monaka at 7/11 is still a fantastic value at ¥160 even if you adjust for purchasing power. GDP Per Capita (PPP) is about $85K in the US and about $60K in Japan, but even granting a 2x increase for California then a $2 choco-monaka would be a steal. As it is, I just spent $4.50 for an Its-It about an hour ago and while I am quite a dedicated fan of these things I would have gladly forked over ¥700 for a Chocomonaka if such things existed in California. I realize that people don't live out of 7/11 for their daily groceries and your point has some validity, but the quality/cost is still a great deal relative to what you would get in America.
It's not the exchange rate. It's 30 years of economic destruction and currency devaluation as the end result of horrific spending policies. If Japan doesn't right the ship, they'll sink into middle income territory over the next 30 years. Poland and Greece are now just slightly below them in GDP per capita - and Lithuania is above them (unthinkable circa the mid 1990s).
Realistically Japan is very close to being a second tier economy. It's quite plausible that Croatia and Latvia will pass them on GDP per capita over the next decade. 7-11 Japan would be relatively inexpensive for the citizens of any affluent nation, because Japan is so much poorer than it used to be.
Thank you. I live in Japan and it is incredibly frustrating to hear people here talk about the exchange rate as if it is some temporary but unfortunate weather condition, rather than the downstream effect of a generation of terrible policy decisions that it actually is
7/11 is still 30-50% more expensive than the supermarkets, so irrespective of how affluent people are, it's a poor choice.
I used 'exchange rate' because not only is the yen weak, but the USD seems pretty strong - I guess it depends on where in the US you are from, but as a Brit, US feels expensive to me, Japan feels cheap, ergo Americans must find Japan even cheaper than I do.
Convenience stores have gotten more expensive but they've always been an expensive option in Japan. It's always been much cheaper to go to grocery stores or other such alternatives to get the same items.
The local stores in Japan and Taiwan are really nice. 7/11 and Family Mart are these pleasant places where you can see schoolchildren sitting chatting and eating. That’s not something you’d see in San Francisco.
You’ll see adults with children sometimes at Whole Foods, which is nice, but unattended children not so much.
For what it's worth, this is commonplace in Australia too. I feel like you're describing a general safe country thing. I've lived in Japan so I know it's probably one of the safest places in the world, but I feel like what this thread describes is more US/Canada/some Euro countries being particularly dangerous, and not Japan being uniquely safe.
Or walk home from school, or the playground, or wherever they are going from, through the middle of what in any NA city would be described as 'downtown', and would get CPS dispatched on speed-dial.
I wonder how 7/11 in the US will change now that the Japanese version bought out the US version. Will we actually have hot and prepared food like Japan? I doubt it, seems the supply chain infrastructure just isn't there.
As others have mentioned, 7/11 in the US has been owned by 7/11 (Japan) for quite a long time, now.
There's some important organizational differences: Stores in Japan are almost entirely franchisee-operated, while stores in the US are more-or-less split 50% on being franchises or corpo.
It's hard to draw conclusions when they're shaped so differently.
But I can say this: Speedway is a large US chain of gas station/convenience stores, with ~2,800 locations (all of them corpo). They varied a lot; some had hot made-to-order food, some others were limited to roller dogs and baked, frozen pizza that was in many ways indistinguishable from cardboard.
There has never been a time when Speedway was awesome, but there have been times when it was acceptable. It was usually better in the suburbs, and worse in the cities (I've seen some weird shit happen at Speedway stores in cities, but they generally kept up with the chaos).
Overall, I'd give 5/10 -- it was often convenient and generally open 24/7, but at all times any of them could have used a lot of very obvious improvement.
5 years ago, 7/11 bought Speedway. They've subsequently managed to allow it to become even worse. Things are dirty, disorganized, clearly lacking any direction other than that which leads towards dilapidation, and the staff just doesn't appear to care about any of it.
Under 7/11's ownership, my buying habits have shifted from "Hey, there's a Speedway. Let's stop in and get a soda or some coffee, or maybe a sandwich" to "Oh look, it's a Speedway. Let's keep moving."
The waste generated is also a major challenge. Having fresh food always ready means trashing a lot of meals. In the US there are networks of food banks and such, but it can still be difficult to keep up with the flow of unpurchased food that is no longer fresh.
Badly. Until a few years ago there was a franchise-wide rule that no food could be discounted even if it was close to expiry, so either the staff/owners bought them and ate it themselves, or it went in the dumpster.
Giving expired food to homeless people is not really a thing there either.
I was merely answering your question about how Japan deals with it (by trashing it, mostly). I guess the US could do that but unlike Japan, I'd expect people to break into the dumpsters and steal the food out of it. The trashing of food might offend people more in the US.
In terms of geography though, Japan has an extremely efficient and well developed cold chain and the country is pretty much a line from north to south. The US is clearly more spread out and significantly larger than Japan. That causes problems with both delivering the food to stores and (as other people have mentioned) efficiently moving waste to food banks.
It wouldn't make much sense to develop infrastructure around a source of rapidly-expiring food before that source existed. But once the food is there, demand for it will quickly develop.
There's a general theme in policy discussions of people saying "system X has a feature that system Y does not have; therefore, moving from system Y to system X must require a fully-developed auxiliary system to be in place for dealing with that feature before the move can even be considered a possibility". This is complete nonsense; it's what people say when they want to object to something, but don't have any reasons.
That's kind of what I was leaning towards. It's a problem that needs solved, but it's not necessarily hard to solve, nor does it need solved in advance.
It's the kind of problem can often very nearly resolve itself.
Here in the States, I've seen what can happen at the end of the night at a busy Little Ceasers in a not-great part of town. They've got a lot of unsold pizzas, already boxed, that they simply need to get rid of so they can close up and go home.
So they walk out the back door with armloads of pizzas and... casually give them away to the people who are waiting out there. It's a very calm and surprisingly tidy process that goes by quickly. This happens at the same time every night.
The only apparent cost is whatever it takes to maintain the base amount of humility required to let this happen instead of dutifully marching the pizzas over to the dumpster and tossing them in.
This routine is almost certainly an invention of evolution, instead of planning.
> The company's forays into Internet marketing began with a bookselling partnership with Softbank and a book wholesaler in 1999; most books are paid for and picked up at local Seven-Elevens. The next year he engineered a $375 million partnership with NEC, Nomura Research, and Sony, called 7-dream.com, that promised to offer 100,000 products and services over the Internet.
I was living in Japan around 2008 and remember buying concert tickets and picking them up a conbini after purchasing online. I don't remember whether it was a 7 Eleven or Lawsons, but maybe it was a result of this.
I ate a lot 7/11 onigiri as a poor grad student exploring Tokyo on a long layover once... they're truly wonderful little stores. (They also are one of the few places you can use an ATM, very useful given how cash based Japan is)
He can be proud of the legacy he built, which is something many American founders cannot say with a straight face.
This is a bit out of date. These days basically any ATM allows foreign cards, just in time for Japan to finally switch to electronic payments in a big way (in particular PayPay).
Yes. The payments landscape has shifted pretty dramatically in Japan over just the past 3 years. It used to be that you had to worry about getting cash, IC cards, refilling said IC cards, going to an actual bank with your passport, etc. Now all you need is an iPhone (although I hear Android phones from outside Japan still can't use suica).
I was in Japan recently and did find that my non-Japanese Pixel phone wasn't allowed to use the mobile Suica app, even though the hardware supports it. Some nerds on XDA figured out the mechanism preventing it[0], and if you're rooted it seems like you can run a Magisk module to patch the region check in the PixelNfc component[1].
I guess it's down to licensing for the FeliCa smart card system or something? I will say, as a privacy person, I'm pretty jealous of the ubiquity of IC card payments there. You can buy the card at a kiosk with zero KYC and top it up with cash at the same kiosk. Since it's a stored-value system, it works offline, and you get the convenience of paying with a card with nearly all of the anonymity of paying with cash.
This will remain the case as long as Sony continues to charge Android manufacturers heavy licensing fees for the FeliCa chip needed for Suica/Pasmo.
However, major Japanese cities are increasingly allowing credit card tap to pay for transport, Osaka Metro is already 100% on board and Tokyo has started trials. There's a long tail of minor companies that will likely take forever though.
Tokyo Metro, Toei, Keikyu, and others have rolled it out across a significant chunk of their lines at this point.
You can get to a significant portion of the network... So long as you don't have to take a JR train.
My only complaints about Contactless Cards from Visa/Mastercard/etc. Is that they're significantly slower than FeliCa. I can sprint through a gate with my Pasmo; I have to stop with my Visa.
For Visa, the closest transaction processing happens in Colorado. So they're slooooooow.
Disclaimer: Fmr Visa, current PayPay employee. I hate payments.
Android doesn't support suica for public transport but you can still use Google Pay most of the time. Except when you randomly can't! Unlike other countries you still need to take a credit card (and maybe even some cash) as backup.
Given that my friends with iPhones were having more trouble than me with a visitor Suica, the phone advantage isn't a major one.
Also, non-Tokyo transit systems often support VISA tap and pay.
A visitor Suica card (that you can buy at the airport and refill with cash in seconds), a VISA, and cash (that you can get at any ATM with a debit card) is 100% sufficient for travel in Japan.
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The cash part of it is non-negotiable, though. Many merchants are cash-only. Presumably, handling large amounts of cash works fine in a society where the risk of getting robbed at gunpoint is actually zero [1], and where the police are ready to use very persuasive methods to maintain that 99% conviction rate.
---
The real frustration is that buying rail tickets online inevitably triggers an extra layer of VISA verification (2fa code through SMS or email), which usually works fine, but has already shat the bed for me once, requiring a chat with my card's CS rep. Which fucking sucks when you don't have a phone # that works.
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[1] While the risk of some cutpurse ganking your wallet is so near-zero, it's a rounding error.
> These days basically any ATM allows foreign cards
I thought so, too, and perhaps it's just bad luck, but I was at Tokyo Station a few months ago, and I wasn't able to withdraw cash from Mizuho Bank's -- one of the largest retail bank in Japan -- ATM from my US debit card. I ended up walking (getting lost for) ~10 minutes to a Seven Bank ATM, and withdrew cash there without issue. So YMMV.
ATMs from the major banks (SMBC, Mizuho, Yuucho, etc.) are still extremely picky about supporting US cards. Most will do it... for an egregious fee.
Kombini ATMs are better about this, but 7Bank ATMs remain the gold standard with no fees outside of whatever the bank itself charges. LawsonBank is OK, but few/far between. Enet (at a lot of kombinis) are terrible.
Here is decent video on Youtube that goes into the history of the company, and why 7-11s are so different in the US and Japan (tldr: it's the core culture/infrastructure differences):
I learned today that 7/11 in Japan wasn't a pure licensing play but a technology enabled business model disruption of large grocery stores and mom-and-pop convenience stores. The launch of 7/11 Japan introduced: franchising, JIT inventory management, and centralized POS terminals to the Japanese retail market. The linked article explains this in more detail.
Wondering if there's a better reference article for this. The current link goes to a page with so many adverts that I saw no actual content on my phone screen.
The fact that people in the current year still don't use ad blockers baffles me. Even on mobile, use Firefox with uBlock Origin and/or DNS66 or AdAway for OS wide blocking, or even just set dns.adguard-dns.com in your phone DNS settings.
It is bizarre, isn't it? My web experience has been broadly cleansed of ads for about as long as we've had a web to experience.
These days, Firefox on Android indeed works great, and so does uBlock Origin. It's a superb combination on the desktop, and also on my pocket supercomputer.
On iOS, I browse with Safari and the free AdGuard extension (from the app store) does quite well.
These mobile browsers even work well for watching videos on Youtube without inserted ads.
They accomplish this cleansing at the cost of at most a few minutes of my time to set them up when a new device comes into the mix. It's a fantastic bargain.
People have choices, and I don't know why anyone would choose to see ads.
I almost never go to a 7/11 in the US but every time I go to Japan I visit a 7/11 at least once a day. No matter where you are in Japan there's likely a 7/11 within walking distance and besides the usual assortment of drinks and snacks you can get quick full meals there of high quality.
Conbini meals only register as "high quality" to you because your comparison point (e.g, American 7-11) is an abysmal excuse for food. The food is, in reality, not that special.
The first few years in Japan I loved combini food because of the novelty. Then you realise it's still processed crap loaded with chemicals and usually nutritionally poor (lots of rice, very little veg or protein) barely better than supermarket "ready meals" (or bento/souzai) and more expensive.
Realistically Japan is very close to being a second tier economy. It's quite plausible that Croatia and Latvia will pass them on GDP per capita over the next decade. 7-11 Japan would be relatively inexpensive for the citizens of any affluent nation, because Japan is so much poorer than it used to be.
I used 'exchange rate' because not only is the yen weak, but the USD seems pretty strong - I guess it depends on where in the US you are from, but as a Brit, US feels expensive to me, Japan feels cheap, ergo Americans must find Japan even cheaper than I do.
You’ll see adults with children sometimes at Whole Foods, which is nice, but unattended children not so much.
But that's down to larger cultural differences. Japanese schoolchildren probably get less supervision overall than their US counterparts.
There's some important organizational differences: Stores in Japan are almost entirely franchisee-operated, while stores in the US are more-or-less split 50% on being franchises or corpo.
It's hard to draw conclusions when they're shaped so differently.
But I can say this: Speedway is a large US chain of gas station/convenience stores, with ~2,800 locations (all of them corpo). They varied a lot; some had hot made-to-order food, some others were limited to roller dogs and baked, frozen pizza that was in many ways indistinguishable from cardboard.
There has never been a time when Speedway was awesome, but there have been times when it was acceptable. It was usually better in the suburbs, and worse in the cities (I've seen some weird shit happen at Speedway stores in cities, but they generally kept up with the chaos).
Overall, I'd give 5/10 -- it was often convenient and generally open 24/7, but at all times any of them could have used a lot of very obvious improvement.
5 years ago, 7/11 bought Speedway. They've subsequently managed to allow it to become even worse. Things are dirty, disorganized, clearly lacking any direction other than that which leads towards dilapidation, and the staff just doesn't appear to care about any of it.
Under 7/11's ownership, my buying habits have shifted from "Hey, there's a Speedway. Let's stop in and get a soda or some coffee, or maybe a sandwich" to "Oh look, it's a Speedway. Let's keep moving."
Their accomplishments here are very impressive.
Giving expired food to homeless people is not really a thing there either.
What new impediment does the geography bring to the table?
In terms of geography though, Japan has an extremely efficient and well developed cold chain and the country is pretty much a line from north to south. The US is clearly more spread out and significantly larger than Japan. That causes problems with both delivering the food to stores and (as other people have mentioned) efficiently moving waste to food banks.
It wouldn't make much sense to develop infrastructure around a source of rapidly-expiring food before that source existed. But once the food is there, demand for it will quickly develop.
There's a general theme in policy discussions of people saying "system X has a feature that system Y does not have; therefore, moving from system Y to system X must require a fully-developed auxiliary system to be in place for dealing with that feature before the move can even be considered a possibility". This is complete nonsense; it's what people say when they want to object to something, but don't have any reasons.
It's the kind of problem can often very nearly resolve itself.
Here in the States, I've seen what can happen at the end of the night at a busy Little Ceasers in a not-great part of town. They've got a lot of unsold pizzas, already boxed, that they simply need to get rid of so they can close up and go home.
So they walk out the back door with armloads of pizzas and... casually give them away to the people who are waiting out there. It's a very calm and surprisingly tidy process that goes by quickly. This happens at the same time every night.
The only apparent cost is whatever it takes to maintain the base amount of humility required to let this happen instead of dutifully marching the pizzas over to the dumpster and tossing them in.
This routine is almost certainly an invention of evolution, instead of planning.
coincidence?
I was living in Japan around 2008 and remember buying concert tickets and picking them up a conbini after purchasing online. I don't remember whether it was a 7 Eleven or Lawsons, but maybe it was a result of this.
He can be proud of the legacy he built, which is something many American founders cannot say with a straight face.
Rest in power sir.
I guess it's down to licensing for the FeliCa smart card system or something? I will say, as a privacy person, I'm pretty jealous of the ubiquity of IC card payments there. You can buy the card at a kiosk with zero KYC and top it up with cash at the same kiosk. Since it's a stored-value system, it works offline, and you get the convenience of paying with a card with nearly all of the anonymity of paying with cash.
[0] https://xdaforums.com/t/global-pixel-device-unlock-felica-su...
[1] https://github.com/jjyao88/unlock-felica-pixel
However, major Japanese cities are increasingly allowing credit card tap to pay for transport, Osaka Metro is already 100% on board and Tokyo has started trials. There's a long tail of minor companies that will likely take forever though.
You can get to a significant portion of the network... So long as you don't have to take a JR train.
My only complaints about Contactless Cards from Visa/Mastercard/etc. Is that they're significantly slower than FeliCa. I can sprint through a gate with my Pasmo; I have to stop with my Visa.
For Visa, the closest transaction processing happens in Colorado. So they're slooooooow.
Disclaimer: Fmr Visa, current PayPay employee. I hate payments.
Also, non-Tokyo transit systems often support VISA tap and pay.
A visitor Suica card (that you can buy at the airport and refill with cash in seconds), a VISA, and cash (that you can get at any ATM with a debit card) is 100% sufficient for travel in Japan.
---
The cash part of it is non-negotiable, though. Many merchants are cash-only. Presumably, handling large amounts of cash works fine in a society where the risk of getting robbed at gunpoint is actually zero [1], and where the police are ready to use very persuasive methods to maintain that 99% conviction rate.
---
The real frustration is that buying rail tickets online inevitably triggers an extra layer of VISA verification (2fa code through SMS or email), which usually works fine, but has already shat the bed for me once, requiring a chat with my card's CS rep. Which fucking sucks when you don't have a phone # that works.
---
[1] While the risk of some cutpurse ganking your wallet is so near-zero, it's a rounding error.
I thought so, too, and perhaps it's just bad luck, but I was at Tokyo Station a few months ago, and I wasn't able to withdraw cash from Mizuho Bank's -- one of the largest retail bank in Japan -- ATM from my US debit card. I ended up walking (getting lost for) ~10 minutes to a Seven Bank ATM, and withdrew cash there without issue. So YMMV.
ATMs from the major banks (SMBC, Mizuho, Yuucho, etc.) are still extremely picky about supporting US cards. Most will do it... for an egregious fee.
Kombini ATMs are better about this, but 7Bank ATMs remain the gold standard with no fees outside of whatever the bank itself charges. LawsonBank is OK, but few/far between. Enet (at a lot of kombinis) are terrible.
Disclaimer: Former Visa, current PayPay employee
Please don't use an obituary to make a nationalist swipe on HN.
They just end up rewarded after doing shady tricks more often. Whereas in any other country being too devious too often is fatal.
I guess the archetypal example on HN would be Microsoft or Oracle.
Here is decent video on Youtube that goes into the history of the company, and why 7-11s are so different in the US and Japan (tldr: it's the core culture/infrastructure differences):
https://www.youtube.com/watch?v=a3EH4VmxMAo
NYT Obit https://www.nytimes.com/2026/05/25/business/toshifumi-suzuki...
These days, Firefox on Android indeed works great, and so does uBlock Origin. It's a superb combination on the desktop, and also on my pocket supercomputer.
On iOS, I browse with Safari and the free AdGuard extension (from the app store) does quite well.
These mobile browsers even work well for watching videos on Youtube without inserted ads.
They accomplish this cleansing at the cost of at most a few minutes of my time to set them up when a new device comes into the mix. It's a fantastic bargain.
People have choices, and I don't know why anyone would choose to see ads.
https://thisis-japan.com/7-eleven-japan-guide-2025/
It's the honeymoon effect I guess.